Welcome to the Highways Service Information Centre
We carry out regular inspections of roads and pavements on our network, but we know that issues may come up between these inspections. These could be potholes or other road surface issues, damaged street lights, overgrown trees or missing lit bollards.
You can tell us about maintenance issues online by using our highways reporting tool.
If you think there’s a risk to public safety, do not report it online, please call us immediately on 0345 603 7631 or if you have hearing problems you can use our text phone service on 0345 758 5592.
You need to contact:
You can use track it to check if we already know about an issue or track the progress of an issue you’ve told us about.
This is our new Beta tool and we are still refining it. You can still report an issue on our current tool if you prefer.
If you do have any issues with the tool please use the feedback popup box to let us know, but please don't use the feedback popup box to report highway maintenance issues.
Please search for the type of issue you want to report, or use the categories below. If you need help please see the 'How to use Tell us and Track it' guide
Use the search box to enter an address, postcode, area or what3words address. An option to 'Use current location' will appear when you select the search box and can be used if you're at or near the location. You can also zoom in to the map.
Select the map menu (within the map) to open the legend to find out what the coloured pins mean.
When you've marked the location on the map, use 'Report an issue here' to enter the details.
You can change the location by selecting somewhere else on the map. If you need help please see the 'How to use Tell us and Track it' guide.
Our map is not accessible to keyboard or screen readers - can't see or use the map?
Please note: multiple reports of the same issue will not change the status or speed of the investigation.
This symbol * means you need to provide information.
Please enter your contact details if you would like to receive updates about this issue.
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